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Shipping & Returns

Please note that all products on our website:

  • Are for adult use only (21 and over)

  • Need to be signed for by an adult upon delivery

  • Should be used with extreme caution

team ignite Shipping Policy

Once your order has been placed, you will receive an email confirmation with your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route.

Orders can take up to 2 business days to be processed and shipped. Please note, we do not ship and/or deliver on weekends. All orders received after 12pm PST on Friday will be shipped the following Monday. Once your order is prepared for shipment you will receive a confirmation email with your tracking information.

Shipments may take longer during holidays. No international shipping is available at this time. For any questions, please contact

Team ignite Refund & Return Policy:

You may return new, unopened items sold and fulfilled by within 30 days of delivery for a full refund. However, we will not pay for the return shipping costs unless there was an error on our part. Please email with your order number and email receipt to process any returns.

Our 1-year warranty covers manufacturing defects, in which case, TribeTokes will cover the costs for the return or simply replace your broken item. This is done on a case-by-case basis.

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